How our end of tenancy clean works
From first message to check-out report, here's exactly what happens when you book with us—what we need from you, what we bring, and what you can hold us to at every step.
- Fixed quote confirmed before you book—no on-the-day extras
- We arrive with all equipment and plant-based products
- Cleaned against the checklist inventory clerks actually use
- 48-hour free re-clean if anything gets flagged at check-out
Six steps from enquiry to deposit back
No forms in triplicate and no waiting days for a callback. Most moves go from first message to confirmed booking within 24 hours.
Tell us about the property
Call, WhatsApp or use the quote form. We need the property size, number of bathrooms, your checkout date and a few photos of the kitchen and bathrooms. Two minutes, no site visit needed.
Get a fixed quote
We price from your photos and inventory notes, usually the same day. The number we send is the number you pay—carpets or other extras are agreed up front, never added on the day.
Book your slot
Pick a date after your belongings are out, ideally 24-48 hours before the check-out inspection. We confirm in writing, including the 48-hour re-clean guarantee, so it's all on record before we start.
We clean—you don't lift a finger
The team arrives with every product and piece of equipment needed, all plant-based and biodegradable. You don't need to be there; keys can come from you, a neighbour or your agent.
Walk-through and hand-back
We work to the same room-by-room checklist inventory clerks mark against—ovens, limescale, skirting, inside cupboards. Once we're done you get the all-clear, and keys go back wherever you need them.
Pass check-out, backed in writing
If the clerk or landlord flags any cleaning issue within 48 hours, we come back and put it right for free. That's how 97% of our clients get their full deposit back.
What to expect on clean day
Most clients are mid-move and juggling vans, keys and meter readings. Here's the part you can stop thinking about.
We bring everything
Vacuums, steamers, ladders, cloths and the full product kit arrive with the team. There's nothing to buy, borrow or leave out for us—an empty flat with the power still on is all we need.
We work to the check-out checklist
Every clean follows the same room-by-room checklist inventory clerks use, from oven racks and extractor filters to skirting, door tops and the inside of every cupboard.
We stay until it's done
Slots are sized to the job, not the clock. If a bathroom needs an extra half hour of descaling, it gets it—the price you agreed doesn't change.
How to prepare before we arrive
Five small jobs that make the clean quicker and your check-out smoother. None of them take more than a few minutes.
- 01
Move your belongings out first
We clean fastest and to the highest standard in an empty property. Anything left in cupboards or on floors is something we have to clean around.
- 02
Defrost the fridge and freezer
Switch them off the night before with the doors open. A frozen-solid freezer physically can't be cleaned, and it's one of the first things a clerk opens.
- 03
Leave the power on
Vacuums, steamers and the oven treatment all need electricity, and hot water helps. Book us in before your final meter reading, not after.
- 04
Sort access and parking
Tell us how we get in—keys, agent, concierge or a neighbour—and mention permit-only streets. We're based in Fulham and cover every area we serve with no travel fees.
- 05
Dig out the check-in inventory
If your check-in report noted professionally cleaned carpets or any specific standards, send it over. It's the exact document your check-out will be judged against.
The same standard, without the chemicals
Eco-friendly isn't a compromise we ask you to accept—it's how we hit the check-out standard on 500+ London cleans. Same gleaming oven, same descaled shower screen, none of the harsh residue.
Plant-based, biodegradable products
Every product we carry is plant-derived and breaks down harmlessly—no bleach fumes, no ammonia, no residue on worktops where food gets prepared.
Safe for children and pets
The next tenants might move in the same week, sometimes the same day. Our products leave nothing behind that a crawling baby or a curious cat shouldn't touch.
No chemical smell at viewings
Agents notice this one. A property cleaned with harsh chemicals smells like a swimming pool for days; ours just smells clean when applicants walk through.
Booking and clean-day questions
The practical things people ask before their first end of tenancy clean with us.
Usually the same day. Send us the property size, a few photos and your checkout date and we'll come back with a fixed price—not an estimate that changes on the day. Most quotes go out within a couple of hours during the week.
No. Most of our clients hand over keys or arrange access through their agent and get on with their move. We confirm when we start, send a message when we're done, and return keys however suits you.
Nothing. The team arrives with all equipment and our plant-based, biodegradable products. The only things we need from you are access, working electricity and ideally an empty property.
A studio takes 3-4 hours, a two-bedroom flat 4-6 hours, and larger houses a full day with a bigger team. We book a slot long enough to finish properly rather than rushing to a fixed end time.
After your belongings are out and 24-48 hours before the inventory clerk visits. That gap leaves time to walk the property yourself and, if anything is flagged, use the free 48-hour re-clean before your deposit is decided.
Tell us within 48 hours and we return to re-clean the flagged areas free of charge. No call-out fee and no quibbling—it's the same guarantee that sits behind our 97% full-deposit return rate.
Ready when your moving date is
Send the room count, a few photos and your checkout date. You'll have a fixed quote back the same day—usually within hours.
