The Deposit-Back Guarantee
Cleaning is the single most common reason tenants lose part of their deposit. So we put it in writing: book your end of tenancy clean with us and if anything cleaning-related is flagged at check-out, we come back and sort it at no cost.
- Pass your check-out inspection first time, or we re-clean free within 48 hours
- 97% of our clients get their full deposit back
- Cleaned to the standard inventory clerks actually mark against
- Written into your booking, fully insured, no call-out fees
Why cleaning is the thing that costs tenants their deposit
Most tenants leave a property looking tidy and still get money taken off. The gap between "looks clean" and "passes a check-out inspection" is where deductions happen, and it's exactly the gap our guarantee is built to close.
Cleaning tops the dispute list
When deposit cases reach the government-backed schemes, cleaning is named more often than damage, rent arrears or anything else. It's the easiest thing for a landlord to deduct for, and the hardest for a tenant to argue once they've handed back the keys.
Inventory clerks check, not glance
Check-out reports compare the property against the original inventory, room by room. Limescale on a shower screen, grease behind the hob, dust on top of the door frames—small misses on a normal clean, but each one is a line a clerk can mark down.
The burden of proof sits with you
If it goes to an adjudicator, the landlord has to evidence the deduction, but you have to evidence that the property was left clean. A professional clean to check-out standard, backed by a guarantee, is the proof that settles it in your favour.
What our guarantee actually means
Plenty of cleaners advertise a "deposit-back guarantee" and leave the detail vague. Here's exactly what we're promising when you book.
Cleaned to the check-out standard
Every booking is cleaned against the same checklist inventory clerks use, not a general tidy. Ovens, extractors, limescale, skirting, the tops of doors and the backs of cupboards all get done as standard.
A free re-clean if anything's flagged
If your clerk, agent or landlord raises a cleaning issue within 48 hours of us finishing, we return and put it right. No call-out charge, no top-up fee, no argument.
The same result without harsh chemicals
We hit that standard using plant-based, biodegradable products. Safe for the next tenants, safe for pets, and no chemical smell lingering through the viewing.
How the re-clean works if something's flagged
It almost never comes to this—but if it does, the process is short and it doesn't cost you anything.
Your check-out raises a cleaning issue
The inventory clerk, letting agent or landlord flags something they're not happy with on the cleaning. It might be one room or one appliance.
You tell us within 48 hours
Send us a message or give us a call as soon as you hear. A photo of what's been flagged helps, but a quick description is enough to get the right cleaner booked.
We schedule the return visit
We fit you in fast, usually the next day where the property is still empty. No forms to fill in and nothing to pay for the visit.
We re-clean until it passes
We go back over the flagged areas to the standard your clerk expects, so cleaning comes off the table as a reason to hold any of your deposit.
Clear on what's covered—and what isn't
A guarantee is only worth something if you know where it starts and stops. We'd rather be straight with you up front than surprise you later, so here's the honest version.
What the guarantee covers
- Any room and any surface included in your original quote
- Kitchen appliances—oven, hob, extractor, fridge and freezer
- Limescale, soap scum and grout in bathrooms and en-suites
- Skirting boards, door frames, switches and other high-miss spots
- Interior windows, sills and ledges
- Anything a clerk marks down as a cleaning fault, not a damage fault
The conditions
- Raise it with us within 48 hours of the clean finishing
- The property is in the same state—not moved back into or re-let
- Pre-existing damage, marks or wear and tear aren't a cleaning matter
- Extras you didn't book (carpet shampoo, exterior windows) sit outside the clean
- We need reasonable access to return, the same as the first visit
A guarantee that's already been tested
We can stand behind this because the numbers come from real check-outs across Fulham, Wandsworth, Kensington and the rest of the areas we cover —not a promise we hope we never have to keep.
97%
Full deposit returned
500+
London homes cleaned
48hr
Free re-clean window
5.0
Rated on Google
Cleaned to the check-out standard expected by:
Deposit-back guarantee questions
The things tenants and landlords ask us most before they book.
We can't decide what your landlord does about damage or wear, but we can make sure cleaning is never the reason you lose money. If the inventory clerk flags our work within 48 hours, we come back and put it right for free. Across 500+ cleans, 97% of our clients have had their full deposit returned.
48 hours from the time we finish. Tell us as soon as your agent or clerk raises it—a couple of photos help us send the right cleaner back quickly, but a short description is enough to get started.
No. If the issue is with cleaning that was part of your original quote, the re-clean is free. There's no call-out charge and nothing to top up.
Anything that isn't cleaning. Pre-existing damage, general wear and tear, and marks that were already there before we arrived all sit outside it. It also doesn't cover work you didn't book—a carpet shampoo or exterior windows, for example—or a property that's been lived in again since the clean.
Ask them to put the cleaning concern in writing and send it to us within 48 hours. We'll return and resolve anything cleaning-related, which takes it off the table as a reason to hold your deposit. For damage or wear, your deposit scheme's adjudicator is the right route, and a clean property leaves you in a far stronger position there too.
Yes. The terms are part of your booking confirmation, so you have them in writing before we start work—not buried in the small print after the fact.
Book a clean that's backed in writing
Get a free, no-obligation quote today. Same standard, same guarantee, whichever London area you're moving out of.
